APPROVAL POLICY     Print friendly version

This policy applies only to instruments bought sight unseen. Purchases made after inspecting an instrument are final. 

Classical guitar purchases made sight unseen are on an approval basis if the instrument has standard features. After my receipt of your payment in full, I ship your instrument to you for an approval period of five days. The approval period begins when the guitar is delivered to the buyer's address by the shipping company. It ends five days from delivery or when the buyer tells me he/she will keep the instrument. Instruments

PLEASE NOTE: Your guitar is shipped to you in brand new condition. When it arrives, unpack it and inspect it carefully. If you find that it is damaged in any way, contact me immediately to inform me so that you will not be held responsible for the damage, and I can file a claim with the shipping company.

Your purchase is considered final after the five-day approval period ends unless you inform me before the end of the approval period that you do not wish to purchase the instrument and ship it back to me. In this case, I will refund the full purchase price of the instrument, less the nonrefundable order deposit, and less the cost of shipping it to you, provided that:

1.      You ship the guitar back to me overnight via FedEx, in its original packing materials, insured for its full purchase price, with shipping and insurance charges prepaid by you. You must ship the instrument before the end of the 5-day period, unless the fifth day falls on a weekend or holiday, in which case it must be shipped on the next business day.

2.  The guitar arrives in the same condition as when originally shipped to you.

After five days, all sales are final.

 

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Eric Monrad, Luthier
Email: monradguitars@gmailcom 
7566 Eastside Road, Healdsburg, California 95448 
telephone (707) 838-7823

Last updated June 24, 2012
© Copyright 2012 Eric Monrad & Thérèse Shere
photos © Eric Monrad unless otherwise noted
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